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The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay. Long withdrawal process where the player has been waiting for the payment for over 3 months.
His account was terminated, the issue got resolved. The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred.
To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process where the player had been waiting for his payment for over two months. Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too. We believe the payment was received.
The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.
The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid.
Delayed payment for over six weeks due to a withdrawal process. The player was complaining that despite him being a VIP member, his payment was purposely delayed.
When he asked the casino representative what happened, as he had complained before, he only got a vague reply.
Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing.
The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later. In the end, the casino replied that the payment was sent for transfer.
The player asked the casino for a proof but wasn't given any. Since there were no new updates from the player, we think that they were paid in the end.
The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check.
No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning. The player complained about the casino not replying to him at all.
The player was complaining about casino not reacting to his demands for information about his payment process. Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.
A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US.
There is no update ever since then but we believe that the player has probably been paid. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process. Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely.
At the last update, they were still waiting for their last payment. Player has probably been paid in full.
The player received their 1st payment but four others had been extremely delayed. The player confirmed receiving of the first payment and complaint was closed.
Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player. The player was waiting for the last payment for a while.
The player's account was closed and his deposits were refunded. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process. The casino kept giving the player fake promises, apologies, and excuses.
The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments. Show 34 similiar complaints with 1, black points in total 33 for this casino.
Slow pay-out. The player had several withdrawals in the pending status for over 2 months. Withdrawal request not paid. The player requested a withdrawal but for a long time, the casino had difficulties with the processing and refused to use an alternative method of funds transfer.
Very slow pay-out. The player requested a withdrawal and sent his documents for verification. Four months later, he still didn't get any response and he was still waiting for a cashout.
Long verificasion process. The player provided documents for verification in order to have her winnings transferred via bank transfer.
However, even though she successfully passed the verification check no one contacted her as was promised and the money was back to her casino account as a withdrawable amount.
The casino support told her she needed to make a new request and send documents for verification again.
Complaints on related Yebo Casino Unspecified weak relation. Black points: 45 for this casino. The player was accused of being an abusive player.
The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.
Disputed amount: R32, bonus money. Black points: 22 for this casino. The player was denied his winning due to a bonus abuse. Antoniomx requested a withdrawal but it was denied due to a bonus abuse.
The casino responded to the complaint and said it was already settled with Antonio via phone call. There is no further information about this complaint available.
Disputed amount: R12, bonus money. Complaints on related Silver Oak Casino Unspecified weak relation. Black points: 74 for this casino. The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud.
We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence. With no new evidence, the case remains unresolved.
The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. Show 1 similiar complaints with black points in total 16 for this casino.
The player received a partial amount of the deposit money, but the rest was still unpaid. A player from a restricted country by his words dealt with a casino that they would return their deposits.
The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
Lady from the US wanted to withdraw her winning but her account was suspended. A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
Show 1 similiar complaints with black points in total 3 for this casino. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money. Technical glitch.
The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Kings Chance Casino Unspecified weak relation.
Uncertain refund. The player 'GabyGump' got locked out of their account when trying to withdraw winnings related to a bonus offer. The casino said the account was being investigated.
After a month with no resolution, the player asked for their initial deposit to be returned and the casino agreed, but never refunded the money. The casino replied to the complaint on the mediator's website stating that they had refunded the amount, but could not provide adequate evidence to support this.
The player said that they still did not receive the payment and then there is no further comment in this case. Complaints on related Malibu Club Casino Unspecified weak relation.
The player from Australia had her winnings capped without further explanation. Delayed payout without an explanation from the casino. They've sent an email many times but no answer came.
We can not tell if this was paid or not and the complaint stayed unsolved. A few weeks later, the casino claimed that the payout was processed already but the player claimed it didn't arrive.
There is no further information available ever since then. A Spanish player complained about a delayed payment. The player waited more than 3 weeks, no answer from the casino.
Later the player wrote a few comments in Spanish saying he still did not receive the payment. The final outcome is unclear.
Extremely delayed payout. Delayed payment of winnings from a no deposit bonus. The player showed the chat screenshots. Extremely delayed withdrawal processing.
Same situation as with the previous complaints. There is no further update on whether the player received the money or not. Extremely delayed verification and withdrawal processing.
Once again a complaint regarding a no deposit bonus. The player was unable to get information on whether they were able to withdraw their winnings or not.
After sending a few emails with a question to the casino support they never got a response, neither to an official written complaint.
The outcome of this situation was unclear and it remains unresolved. Extremely delayed payout for over 3 months.
The player showed the evidence that he had a pending payment since September In January he still did not receive anything. We can not decide if this was paid or not.
Show 6 similiar complaints with black points in total 4 for this casino. The player used a bonus to play and requested a withdrawal but the casino voided their winnings due to country restriction.
The casino never responded to the complaint and it remained unresolved. Black points: 9 1 for this casino. Extremely long withdrawal processing for over a month.
Same situation as in other complaints. Delayed payments of winning from a no deposit bonus. Due to their Not Recommended status we have not tested the withdrawal times at Ruby Royal.
The Ruby Royal website states that withdrawals will be paid within 2 business days. Banking Options Available -credit card, UseMyWallet, ClickandBuy, EcoPayz, Neteller, Click2Pay, Skrill.
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When a casino has to make things up to seem reputable - and let's be clear, claiming approval from sites that either don't exist or haven't approved of you qualifies as making things up - you know you shouldn't be playing with them!
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel.
The population of the UK is approaching the The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC — the United Kingdom Gambling Commission.
Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find.
Once my account was created, I received a percent matching bonus. There are plenty of other incentives, bonuses and promotions at Ruby Royal, so this really keeps gaming interesting.
If you go through certain websites to make your deposit, you also receive a 15 percent bonus. Ruby Royal even gives you an incentive for telling people about the website.
I like to play a lot of different casino games, and the huge variety of games is one of my favorite things about Ruby Royal. One of my favorite ways to relax is by playing slots.
Ruby Royal has tons of different slots, including classic slots and video slots. A few months ago, I discovered a new favorite: iSlots.
These slots are incredibly entertaining because they add animation and exciting story lines to classic slots. Ruby Royal casino — that is tied to the Bet Cave group via word for word the same claims as detailed above on their website — also has ties to Revenue Jet — the affiliate program for another group of Realtime Gaming casinos that we list as Not Recommended.
The link to their affiliate program on their website links to the Revenue Jet page, though their casino does not appear to be listed with Revenue Jet.
In late a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission.
This activity is clearly illegal and unethical. Many other brands managed to quickly take action to get themselves removed from the hacked sites closing the affiliate account down and ensuring that new accounts could not be open.
As hacking is an illegal and unethical activity any brand from a group that continued to appear on these hacked sites for an extended period of time has been placed on Not Recommended Casinos list..
Sticky — Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account. In fact, Ruby Royal is the first and only Rival powered online casino to be tested and audited by internationally accredited software testing house, Technical Systems Testing , otherwise known as TST.
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